- Fees
- Paid Optional Services
- Member Rank & Benefits
- Service
Find the help page by first selecting from the categories below.
Fees / Service
Shipping / Packing
- Shipping
- Packing
- Customs
- Invoice / Receipts
Ordering / Payment
- How to order / cancel / check status
- Coupons / Deposits / Points
- Contacting Sellers
- Flea Market Orders (Mercari / Rakuten Rakuma)
- JDirectItems Auction
- Other Site Orders
Troubleshooting
- Item / Shipment Issues
- Payment issues
- Other issues
Prohibited and Cautionary Items
- Common Prohibited Items
- Cautionary Items