Categories

Find the help page by first selecting from the categories below.

Fees / Service

  • Fees
  • Paid Optional Services
  • Member Rank & Benefits
  • Service

Shipping / Packing

  • Shipping
  • Packing
  • Customs
  • Invoice / Receipts

Ordering / Payment

  • How to order / cancel / check status
  • Coupons / Deposits / Points
  • Contacting Sellers
  • Flea Market Orders (Mercari / Rakuten Rakuma)
  • JDirectItems Auction
  • Other Site Orders

Troubleshooting

  • Item / Shipment Issues
  • Payment issues
  • Other issues

Prohibited and Cautionary Items

  • Common Prohibited Items
  • Cautionary Items