- How much are international shipping fees?
- How much does it cost to purchase an item?
- What potential additional cost/fees may arise?
- Cancellation / Special handling fees
- What payment methods do you offer?
- What is the exchange rate?
- Do you offer consumption tax exemption?
Fees
Paid Optional Services
- Tell me about the photo service
- Tire removal service
- Outsourced packaging
Member Rank & Benefits
- What is a member rank?
- How to check your member rank?
- How can I find out when my rank will be upgraded?
- What is the From Japan Concierge Service?
Service
- Can I register multiple accounts?
- Where is the From Japan distrubution center located?
- I am receiving too many emails, how can I stop or reduce them?
- How can I cancel my membership?
- Services Not Provided / Items Not Covered by Compensation