- How many days does it take from purchase to delivery?
- What shipping methods do you offer?
- Can I place an order myself and have you forward the package?
- Can you ship to domestic addresses in Japan?
- Can I pick up my item directly from your distrubution center?
- Can I cancel my shipping instructions?
- “The status hasn’t updated from ‘Dispatched from international exchange office.’ When will it arrive?”
Shipping
Packing
- Can items from different stores be combined into one shipment?
- Can items ordered at the same time/from the same store be shipped separately?
- How does FROM JAPAN pack the items?
Customs
- Can the invoice name, HS code, and amount be changed?
- Can you mark the items as a gift on the shipping label?
- Will I have to pay customs duties?
- Correct description format
- How do I determine which items cannot be imported to my country?
- What should I do if I am charged VAT (Value-Added Tax) again upon delivery?
Invoice / Receipts
- Will the seller/store receipt be shipped together with the item?
- Can FROM JAPAN issue an invoice?