- Can you ship to domestic addresses in Japan?
- Can I pick up my item directly from your distrubution center?
- Can I cancel my shipping instructions?
- How do I send an order to different country than my registered paypal payment?
- The status hasn’t updated from ‘Dispatched from international exchange office.’ When will it arrive?”
- What is Dimensional Weight?
Shipping
Customs
- Can the invoice name, HS code, and amount be changed?
- Can you mark the items as a gift on the shipping label?
- Item description or HS code change request
- How do I determine which items cannot be imported to my country?
- What should I do if I am charged VAT (Value-Added Tax) again upon delivery?
- Custom clearance delay/Shipment stuck at customs
- What is included in "Import Duties and Fees" and how is it calculated?
- What is "Export Clearance Fee" and how is it calculated?