- Damaged Items
- Counterfeit item
- My item has not yet arrived at the distribution center
- My item has arrived but was determined to be prohibited
- Shipment has been lost during delivery
- Shipment is taking longer to arrive than expected
- My shipment has been returned to Japan
- Custom duties have been applied / Package stuck in customs
- My trading cards have arrived, but differ to item description. Can I get compensation?
Item / Shipment Issues
Payment issues
- My coupon isn't working / discount isn't being applied
- I cannot see my refund
- The refunded amount is different from the amount I paid
- Unable to make a 1 yen (test) payment
- Can I use a debit card for payment?
- What should I do if the previously linked old PayPal address appears during payment?
- Resolution Procedure for the Payment Issue in November 2025