FROM JAPAN Help Center

International shipping fees are calculated based on the package’s size and weight after packing. Please use our estimation tool to check the estimated shipping cost. * For shipping methods other than Japan Post, the shipping fee is calculated based on volumetric weight, so please enter both size and weight. In FROM JAPAN's packaging process, the packing method varies depending on the nature of the item. Please refer to the guidelines below for estimated package size and weight. Standard Items Size: Item dimensions (Length/Width/Height) + 6 cm each Weight: Item weight + 2kg Fragile Items (Liquor, Glassware, Precision Equipment, etc.) Size: Item dimensions (Length/Width/Height) + 12 cm each  Weight: Item weight + 4kg  * The above size and weight are for reference only and may differ from the actual package. * The final shipping cost will be based on the actual size and weight after packing. Customers cannot specify any specific packing method. * You can check FROM JAPAN’s packing methods here.  * You can check the available shipping methods and size/weight limits for each carrier here. 

FROM JAPAN charges in two separate payments: Charge 1: Item price Charge 2: International shipping fee, Handling fee (500 yen per order), Other fees (if applicable) The international shipping fee is calculated based on the package’s size and weight after packing. You can check an estimated shipping cost using our estimation tool. Common examples of additional costs include: Domestic shipping within Japan (actual cost), special handling fees by the shipping company, etc. You can check details about each fee here. * Customs duties are not included in the price of items purchased through FROM JAPAN. The recipient is responsible for any customs clearance procedures and duty payments in their country. * Even if an item’s page mentions "free shipping," it may only apply to uninsured and non-trackable shipping methods. FROM JAPAN always requests shipping methods with tracking when making purchases or placing bids. If additional shipping fees are charged, domestic shipping costs (actual cost) will be included in Charge 2 payment.

If you wish to cancel your membership, please follow the steps below: (1) Log in and go to the My Account page (2) Scroll to the bottom and click on "Cancel membership" (3) Enter your password, and select "Cancel membership" This will complete the membership cancellation process.