Cautionary Items

Junk Items (ジャンク品) refer to products that are so damaged or broken that they are no longer usable as originally intended. These items are typically sold or purchased for display purposes, parts reuse, or with the intention of repairing them. Junk items are not covered by our product protection plan.  However, in cases of domestic or international loss, a compensation claim may be possible. Examples of products sold as junk items: Items that do not function or have not been tested for functionality Items with limited functionality Items in extremely poor condition Items with stains, dirt, or scratches that affect usability Items missing essential parts Bundled toys or plastic models sold without their original packaging

Last Updated: 2025-07-17 17:36:43 +0900

For some items it is not possible to proceed to the Charge 2 immediately after shipping instructions are set. For the following items, Charge 2 will not be available immediately after you provide shipping instructions, but only after your shipment has been packed and measured. Fragile Non-Standard Outsourced Packing Please note * Items will be packed at the discretion of our packing staff. We do not accept specific packing instructions or requests. Please find the specifics of kind of item in the following table: Fragile Non-Standard Outsourced Packing Packing Fee None None Actual cost* Item consolidation ✔ × × Product Protection Plan ✔  × ✔  * The fee charged will be the actual cost to have a packing company pack the items. Fragile Items Bottles and beverages Tableware, ceramics and glass Audio equipment Breakable goods and delicate equipment may be considered fragile items. Charge 2 (shipping and other fees) will only be available after your shipment has been packed. Packages containing multiple fragile items may require outsourced packing. Non-Standard Items Turntables Slot machines Items that meet any of the conditions below will be considered non-standard items. Charge 2 (shipping and other fees) will only be available after your shipment has been packed. Non-Standard Items ・From 30 to 50 kg ・One of the sides is 150 cm or above ・Unique shape Outsourced Packing Items Amplifiers and speakers Life-size figures Items that cannot be packed by FROM JAPAN will require outsourced packing. You must pay the actual cost to have a packing company pack the items. Charge 2 (shipping and other fees) will only be available after your shipment has been packed. Items Requiring Outsourced Packing ・50 kg or above ・30 kg or above and 300,000 yen or above ・Fragile, breakable and delicate items that require special handling

Last Updated: 2025-07-17 17:34:33 +0900

Before placing an order for frozen or refrigerated items, please review the following precautions: Additional costs may apply for using frozen or refrigerated shipping services. Our distrubution center does not provide frozen or refrigerated storage. For international shipping, cooled delivery services (frozen/refrigerated shipping) are not available. There is a possibility that frozen or refrigerated items may deteriorate during the storage period or international transportation. Perishable items (such as fresh vegetables, fruits, fresh seafood, meat, and dairy products) are prohibited.

Last Updated: 2025-07-17 17:31:45 +0900

Large items may have limited shipping options. In such cases, international shipping costs may be significantly high, so we recommend looking at a shipping estimate in advance. You can get a shipping estimate here. Please also check the size and weight limits for each shipping carrier here. Our definition of large items is as follows: Weight: 30 kg or more Longest Side: 150 cm or more, or a total of 300 cm or more when combining the longest side and girth.

Last Updated: 2025-07-17 17:29:13 +0900

WebMoney, electronic tickets, e-tickets, and other intangible items, as well as items that do not require shipping, are not covered by our services. If purchased by mistake, cancellations and refunds are generally not possible. In the event of an incorrect purchase, our company will notify members of the product information by postal mail, regardless of the payment method. However, we do not guarantee delivery within the validity period set for the product.

Last Updated: 2025-07-17 17:26:49 +0900

Service Details Availability Local pick-up Some sellers require items to be picked-up locally and will not offer delivery.  ✖ In-Store Purchase Proxy A service where purchase cannot be made online, and we have to go to physically go to store/event to make your purchase.  ✖ Region-Limited Items (Outside Tokyo) Items which are sold to buyers who reside in specific regions of Japan only. ✖ Region-Limited Items (Within Tokyo) ✔

Last Updated: 2025-07-17 17:24:10 +0900

Pharmaceuticals and Medical Devices Including contact lenses, fashion-colored contact lenses, massage devices, hearing aids Tobacco Products Alcoholic Beverages Including beverages containing alcohol

Last Updated: 2025-07-17 17:21:15 +0900

There are items sold as sets containing multiple products (e.g., Pokémon card bundles, figure sets) on flea market platforms. Due to the volume of the items involved, standard inspection cannot be performed on them. In such cases, the items will be marked as "arrived as is" upon reaching our warehouse without inspection. As a result, any issues found with the items are not covered by our Product Protection Plan. Common issues include discrepancies in the contents or quantities compared to the original listing description. * By using the Photo Service (paid) before confirming receipt with the seller or store, you can help prevent potential issues. However, please note that even when this service is used, it does not qualify for compensation.

Last Updated: 2025-07-17 17:18:33 +0900