Services Not Provided Item/machine operation check (i.e. check if an item is working or operating as expected) Authentication of branded goods or trading cards Inspection requiring any specialized or item specific knowledge Inspection for minor scratches or dirt Specific packaging instructions Purchase of intangible goods Storage period extension Separating items which have been paid for together, into separate packages Items Not Covered by Compensation Damage to junk items or Non-standard items Prohibited items Items without tracking service Counterfeit items Stains, dirt, dents, fraying, scratches, discoloration, folds, or chips on used products Items with minor scratches or dirt Items that cannot clear customs in the destination country Items delayed during delivery Items that have arrived 7 days after arrival or those lacking required information to process a compensation claim For more details, please check here. There may be other cases where support is not possible beyond the above-listed items.