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If you have the URL of the item you want to purchase. First, check the URL you have is the item page from which an order can be placed (it should include the button to place an order or add the item to a shopping cart). You then simply enter the URL into the search bar at the top of the page. An order form will be generated for you to fill in the a few other details and then complete your order. * Please do not use the URL of the shopping cart. As it is not possible for us to see the contents of a shopping cart only. Please order using the item page URL instead. * Please note that we cannot provide a quote based solely on an item introduction page. If you only know the keyword or item name. Enter keywords or the item name in the search bar at the top of our homepage. If you want to search within a specific site, you can make it easier by selecting the relevant tab or setting search filters after the initial search. As long as the cart button is displayed on our site, you can add the item to your cart and proceed with the payment. If a manual quotation form appears after searching, please fill out the required fields and submit a quotation request. Our team will process the quotation within one business day. * If you wish to purchase multiple items from the same site, you can add all the items to your cart and proceed with the payment together once everything is in the cart. You can check the service fees for using FROM JAPAN and any applicable charges here. You can also check the list of international prohibited items here.
Last Updated: 2025-07-17 17:25:37 +0900
As a general rule, cancellations after placing an order or bidding is not possible. If you wish to cancel due to unavoidable circumstances, a cancellation fee will apply. You can check the details about cancellations here.
Last Updated: 2025-07-17 17:26:13 +0900
Yes, if the order cannot be completed due to reasons such as stock unavailability, a refund will be issued immediately to the original payment method. Once a partial or full refund is issued, you will be notified by an automatic email. Credit Card Payment We often see that refunds are processed by your financial institution, may vary depending on the billing cycle of your credit card company. If the refund is processed before the billing cycle ends: The transaction will be canceled directly, and no charge will be made. If the refund is processed after the billing cycle ends: The refund will occur in the following or the month after that. * The timing of when the refund can be confirmed and how it appears on your statement varies by credit card company. It may take 1-3 months to confirm the refund. For detailed information about the refund processing or if you cannot confirm the refund, please contact your credit card company. * Refunds to debit cards typically take longer than credit cards. It is recommended to avoid using debit cards if possible. PayPal Payment Refunds can usually be confirmed within 2-3 days. Deposit Payment The deposit holding period is usually 20 days, but if it is fully used, a refund will be processed automatically 3 business days after the payment. If refunded before deposit settlement: The refund will immediately reflect in the deposit, and can be used for other payments. If refunded after deposit settlement: The refund will be made to your credit card or PayPal. Alipay Payment Refunds can be confirmed immediately in the usage history. FJ Points Payment Refunds can be confirmed immediately.
Last Updated: 2025-07-17 17:26:55 +0900
Order processing and quotiations are processed within 1 day. Order processing begins after the payment for the Charge 1 has been completed. You can check your order status on your My Account page. Additionally, you will receive automatic system-email notification when an order.qutoation has has been completed, as well as when your item arrives ay our distrubution center. For flea market sites such as Rakuten Rakuma, some products require seller approval before purchase. After confirming your Charge 1 payment, our staff will submit a purchase request. While waiting for the sellers response, the items status will remain as "Order Processing Pending." If the transaction cannot proceed due to non-approval or the item being sold out on a marketplace, the order will be cancelled, and a refund will be issued within 10 business days. * Please note that we cannot provide tracking numbers or real-time delivery status for domestic shipments within Japan.
Last Updated: 2025-07-17 17:27:29 +0900
Yes, pre-order items can be ordered just like regular items. * Regardless of the store's policy, we will process the pre-order only after the payment for Charge payment1 is completed. * There may be a limit on the number of pre-order items available.
Last Updated: 2025-07-17 17:28:02 +0900
There are several key points to consider when determining whether a seller is trustworthy on flea market or auction sites. First, we recommend checking the seller’s profile page. The profile displays their ratings, which can be a helpful reference before placing a bid or making a purchase. We do not recommend purchasing from or bidding on items listed by sellers who have many negative ratings or very few past transactions. When checking the product page, please also pay attention to the following points: The product is priced extremely low, or the auction starts at 1 yen There are no actual photos of the item, and only stock images or illustrations are used If you have any concerns about an item, feel free to contact our Customer Service team along with the product link. Our staff will be happy to assist you.
Last Updated: 2025-07-18 11:51:03 +0900