Contacting Sellers

Price negotiations are possible for items on JDirectItems Auction, Rakuten Rakuma, Mercari JP, and Yahoo! Flea Market. As the procedure varies by platform, please see details below on how this works: JDirectItems Auction You can negotiate a price reduction for JDirectItems Auction items. To do so, please contact customer service with: Auction ID or URL The amount you wish to negotiate too (in Japanese yen) * Significant price reductions are not allowed (negotiations up to 30% off the original price are acceptable). * Some sellers may not accept price negotiations due to their own policies. * If the JDirectItems Auction ID you negotiated with (i.e. the From Japan account used to contact the seller) differs from the bidding ID that is automatically assigned when you place a bid, please contact customer service again. * Please do not contact the seller directly when using our service. Rakuten Rakuma/Mercari/Yahoo! Flea Market Firstly, please take into account the below conditions for negotiation: The item must be priced 10,000 JPY or higher. The maximum allowed discount is 10% off the displayed price. Should your item meet these conditions, follow the below steps for Price Negotiation: (1) When on the item page, before adding the item to your shopping cart, please enter your request, including the below, into the "Comments section": Type out your request, including the amount you wish to negotiate too (in Japanese yen) Please also inform your preferred action should negotiation fail (cancel/refund OR purchase for full price. (2) Add the item to your shopping cart, and proceed with charge 1 payment.  (3) Our staff will review your request and proceed to negotiate with the seller.  (4) Once the seller responds, we will either purchase the item or update you on the outcome. * Negotiations are handled in order, so the item may sell out while we are negotiating. For popular items, we recommend purchasing them without negotiation. * If the negotiation is successful, we will refund the price difference to your original payment method after purchase. * If the seller does not respond within 3 days or the negotiation fails, we will contact you again. * If you submit Charge 1 payment without filling in the "Comments" section, price negotiation and seller inquiries will not be processed and the item will be purchased at full price. * If you request a price negotiation without specifying a desired discount amount, we will automatically negotiate for 10% off. * Some sellers may not accept price negotiations based on their own policies. * If you have questions for the seller, please contact customer service without proceeding to the charge 1 payment.  * For checking item condition only, simply add the item to your cart and do not proceed to the charge 1 payment. Please then contact customer service with the order number and contacts of your question to the seller. 

Last Updated: 2025-07-18 12:05:42 +0900

The process differs between JDirectItems Auction and other sites. Please refer to the steps below. JDirectItems Auction To ask a question to a seller of an item you want to buy, you can contact customer service with the auction ID, and they will send your question to the seller. * Be sure to specify the auction ID when contacting customer service. * Depending on the content of the question, we may not be able to respond. If you wish to negotiate a price reduction, please also refer to see here. * Questions cannot be asked about auctions that have already ended. * Please refrain from directly contacting the sellers for items you wish to purchase using our service.  Other Sites If you have a question about an item, please add the item to your shopping cart and contact customer service with your order number. * We do not provide inquiry services for BAPE.COM, Suruga-ya, or Amazon.co.jp. * Be sure to provide your order number when contacting customer service. * Depending on the content of the question, we may not be able to respond. If you wish to negotiate a price reduction, please see here. * For some sites, we may use your name and email address to submit inquiries. * Please refrain from directly contacting the sellers for items you wish to purchase using our service. 

Last Updated: 2025-07-18 12:15:40 +0900

We ask customers to not contact the store directly.  With this in mind, for items you intend to purchase through our service, please refrain from contacting the seller/store directly. If you have any questions for the seller/store, please check here.

Last Updated: 2025-07-17 15:40:13 +0900

Price negotiations are accepted only for items listed on the flea market sites with a displayed price of 10,000 JPY or more.  Should any price negotiation be successful, any FJ coupons or discounts will be applied to the negotiated item price, and not the original (pre-negotiation) item price.  For example see the case below: Item price (as shown on flea market) 10,500 yen From Japan Coupon amount 500 yen OFF From Japan Discount Campaign 5% OFF Price negotiation amount 10% reduction   In the above case, lets see what happens if the negotiation is successful, how the coupon and campaign discount will be applied: 10,500 yen x 10% OFF = 9,450 yen (10% price negotiation) 9,450 yen x 5% OFF = 8,978 yen (apply the discount campaign reduction) 8,978 yen - 500 yen = 8,478 yen (apply the coupon discount reduction) Final price (charge 1 value) =  8,478 yen * From Japan campaign discounts are applied directly in the cart. * Coupons must be used at the time of Charge 1 payment; they cannot be applied after payment. * Multiple coupons cannot be used together. * Charge 1 payment for the full amount must be completed in advance before we can proceed to negotiate price with the seller.

Last Updated: 2025-07-17 15:44:52 +0900