- How do I place an order?
- Can I cancel my order?
- Will I be refunded if my order is canceled?
- How can I check the progress of my order?
- Can I buy pre-order items?
- How do I determine if a seller is trustworthy?
How to order / cancel / check status
Coupons / Deposits / Points
- What is a deposit?
- What are the merits of using deposit for payment?
- Can I use store coupons, discounts?
- Using coupons issued by From Japan
- What are FJ Points?
- I paid with deposit—why wasn't the refund returned there?
Contacting Sellers
- Can you negotiate price with sellers?
- I want to ask the seller/store a question. What should I do?
- Can I contact the seller/store directly?
- Price Negotiations in combination with From Japan Discounts & Coupons
Flea Market Orders (Mercari / Rakuten Rakuma)
- How do I order items from a flea market site?
- What is Rakuten Rakuma's authentication service?
- Am I able to follow sellers?
JDirectItems Auction
- Explanation JDirectItems Auction specific terms
- If I purchase multiple items from the same seller, can the payment fee and domestic shipping fee be combined?
- What does the error message "This bid exceeds the monthly auction spend limit." mean?
Other Site Orders
- What websites/online stores can I purchase from?
- How are orders which include items that have purchase limits or are out of stock handled?
- Will I Receive a Refund if the Price of an Ordered Item is Reduced?