- Getting Started with FROM JAPAN (First-Time User Guide)
- What shipping methods do you offer?
- How much are international shipping fees?
- How much does it cost to purchase an item?
- Can items from different stores be combined into one shipment?
- How many days does it take from purchase to delivery?
- What potential additional cost/fees may arise?
- Will I have to pay customs duties?
- How do I place an order?
- Can I place an order myself and have you forward the package?
New Users
Frequently Asked Questions
- 自分で購入された商品を、当社で発送することは可能でしょうか？
- What is a proxy purchasing service? How is it different from a seller or a shipping company?
- Is it possible to remove or disassemble part of an item?
- How Are Fragile Items Packaged?
- Can I Specify the Packaging Method?
- Will you keep the shipping box used by the Seller?
- How to Use a Coupon in JDirectItems Auctions
- What Is FROM JAPAN’s definition of a “Used Item”?