If your Rakuma order has not yet arrived at our warehouse, we recommend checking the seller's estimated shipping timeframe before contacting support.

Rakuma sellers can set an estimated shipping timeframe for their listings. In many cases, the seller is still within their advertised shipping timeframe and no follow-up is required.

How to Check the Seller's Shipping Timeframe

1. Open the Rakuma item page.

2. Scroll down to the 商品情報 (Item Information) section.

3. Check the following fields.

1. 発送日の目安 (Estimated Shipping Timeframe)

This indicates how many days the seller expects to take before shipping the item after payment has been completed.

Examples:

• 支払い後、1〜2日で発送 → Seller expects to ship within 1–2 days after payment

• 支払い後、2〜3日で発送 → Seller expects to ship within 2–3 days after payment

• 支払い後、4〜7日で発送 → Seller expects to ship within 4–7 days after payment

Please count from the date the order was successfully purchased and payment was completed.

2. 発送元の地域 (Shipping Location)

This indicates the area from which the seller will ship the item.

Domestic delivery times within Japan may vary depending on the distance between the seller and our warehouse.

For example, shipments from Hokkaido, Okinawa, or other distant regions may take longer to arrive than shipments from Tokyo or nearby prefectures.

How Long Does Domestic Delivery Take?

After the seller ships the item, domestic delivery within Japan usually takes:

Please note that weather conditions, weekends, holidays, and carrier delays may affect delivery times.

Other Things to Check

Before requesting a shipping status check, please also confirm the following:

• The item is not a pre-order item.

• The item is not a made-to-order or custom-made item.

• The item description does not mention additional preparation time.

• The seller has not posted any shipping delay notice in the item description or profile.

Before Contacting Support

Before requesting a shipping status check, we recommend allowing:

• The seller's advertised shipping timeframe;

• An additional 1–2 days of flexibility; and

• Domestic delivery time within Japan after the item has been shipped.

Example

If the item page states 支払い後、4〜7日で発送, we recommend allowing approximately 8–9 days before requesting a shipping status check.

When Should I Contact FROM JAPAN?

If all of the following conditions apply:

• The seller's estimated shipping timeframe has passed;

• An additional 1–2 days have passed; and

• The item has still not arrived at our warehouse,

Please contact us here through our inquiry form.

Our purchasing staff can then check the shipping status directly with the seller.