If several days have passed since your Yahoo Auctions order was purchased and the item has not yet arrived at our warehouse, please first check the seller’s estimated shipping timeframe before contacting us.

In many cases, the seller is still processing the shipment within the timeframe they set. If the order is still within the estimated shipping timeframe, please rest assured and wait for the item to arrive.

How to Check the Seller’s Estimated Shipping Timeframe

1. Open the Yahoo Auctions item page.

2. Scroll down to the 商品情報 (Item Information) section.

3. Check the following fields.
   

1. 発送までの日数 (Estimated Shipping Timeframe)

This indicates how many days the seller expects to take before shipping the item after payment has been completed.

Examples:

• 支払い手続きから1～2日で発送 → Expected to ship within 1–2 days after payment

• 支払い手続きから2～3日で発送 → Expected to ship within 2–3 days after payment

• 支払い手続きから3～7日で発送 → Expected to ship within 3–7 days after payment

Please count from the date the order was successfully purchased and payment was completed.

2. 発送元の地域 (Shipping Location)

This indicates the area from which the seller will ship the item.

Domestic delivery times within Japan may vary depending on the distance between the seller and our warehouse.

For example, shipments from Hokkaido, Okinawa, or other distant regions may take longer to arrive than shipments from Tokyo or nearby prefectures.

3. Is the seller a Yahoo Auction store?

You can usually identify this near the top of the item page.

If 「ストア」 is displayed next to the seller information, the seller is a Yahoo Auctions Store.

Please note:

• Yahoo Auctions Stores often process orders during business days only.

• Orders placed on weekends, public holidays, or outside business hours may require additional processing time before shipment.

• Some stores may have separate business calendars and holiday periods.

Because of this, shipping may sometimes take longer than expected even when the seller is still operating within their stated shipping timeframe.

How Long Does Domestic Delivery Take?

After the seller ships the item, domestic delivery within Japan usually takes the following amount of time:

* Please note that weather conditions, weekends, holidays, and carrier delays may affect delivery times.

Other Things to Check

Before requesting a shipping status check, please also confirm the following:

• The item is not a pre-order item.

• The item is not a made-to-order or custom-made item.

• The item description does not mention additional preparation time.

• The seller has not posted any shipping delay notice in the item description or seller profile.

Before Contacting Support

Before requesting a shipping status check, we recommend allowing:

• The seller’s stated estimated shipping timeframe;

• An additional 1–2 days of flexibility; and

• Domestic delivery time within Japan after the item has been shipped.

Example

If the item page states 支払い手続きから2～3日で発送, we recommend waiting approximately 4–5 days before requesting a shipping status check.

When Should I Contact FROM JAPAN?

Please contact us through the inquiry form if all of the following apply:

• The seller’s estimated shipping timeframe has passed;

• An additional 1–2 days have passed; and

• The item has still not arrived at our warehouse.

After confirming the above, if the item still has not arrived at our warehouse, our purchasing staff can check the shipping status with the seller.

Please contact us here and we will be happy to investigate further.