You can check the current status of your price quotations and orders via the "My Account" page. You will also be automatically informed via email whenever there is an update to one of your orders, for example: a price quote has been completed, an order has been completed, or an order has arrived at our warehouse. 

[Regarding the time required for status updates to appear on the "My Account" page]

Depending on the item and the type of site, how orders are handled falls into two main categories.

The time required for status updates to appear on "My Account" differs between these two categories as follows:

• Automatic Orders

As a general rule, automatic orders are reflected on the "My Account" page immediately after being processed.

• Manual Orders
  

Our staff process manual order requests sequentially, and update the "My Account" page within 24 hours of receiving a price quote request or order data.

*Processing of the order only begins after payment of Charge 1 has been completed.

⚠️ Regarding cases where it takes time for the status to be updated (Automatic or Manual orders)

In order to provide a safe service, there are times when we must conduct a security check on an order regardless of whether it is manual or automatic. In such cases, it may take several days for the order status to be reflected, and you may be contacted by one of our customer service agents for verification. Therefore, we kindly ask for your cooperation and understanding.

[Important notes regarding Online Marketplaces (E.g., Rakuten Rakuma)]

For certain items, the seller's approval is required before a purchase can be made.

Once payment of Charge 1 has been confirmed, our staff will submit a purchase request to the seller. The order status will remain "Order Pending" until we receive a response from the seller.

Please note that if the transaction cannot proceed—for instance, due to the request being declined or the item being sold out—we will cancel the order and issue a refund within 10 business days.

Note: We cannot provide information regarding domestic tracking numbers or real-time delivery status within Japan. Please refer to this article for details.