My item has arrived but was determined to be prohibited

Last Updated:

Handling of Prohibited Items

  • If a prohibited item is purchased, we cannot ship it overseas using any shipping method.
  • For items that require a sales license, such as tobacco, alcohol, pharmaceuticals, and medical devices, we shipping to a domestic addresses in Japan is also not possible.
  • Shipping to domestic addresses in Japan is possible only for items that do not fall under the restricted categories mentioned above.


Additional Fees for Domestic Shipping 

  • To have your item sent to a domestic Japanese address, an additional 10% of the Charge 1 & Charge 2 total (excl. handing fees) will be charged. This additional handling fee will be included in the shipping charges.


Before making your purchase, please be sure to check our prohibited items list and the "Prohibited and Cautionary Items" section within our help center.

If you have any questions about prohibited items or shipping conditions, please contact customer service.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article