Items that fall under the following conditions are not eligible for compensation:

• Items that require specialized knowledge for authenticity verification or certification
• Items that have been tampered with, such as swapped contents (sometimes happening with items sold as unoopened), re-shrinked boxes, or items with parts removed
• Items with minor scratches, damage, or color discrepancies

As checks for authenticity/certification is not included within our inspection, in the event you receive a fake item we are unable to provide compensation.

Fraud related to counterfeit items is on the increase.

Please thoroughly check the seller's ratings and descriptions before making a purchase.

Purchases from individual sellers, in particular, may carry a higher risk of fraud.

We recommend purchasing from official sellers & stores, to reduce risk of purchasing a counterfiet item. 

* We do not accept cancellation requests after an order has been received or auction bid placed. 

* To prevent issues, you may consider using the Photo Service (paid) prior to it being marked as arrived at our warehouse. However, please note that using this service does not make the item eligible for compensation.

* Chargebacks to PayPal or credit card companies is against the terms and conditions of our service and may result in account suspension.