Services Not Provided

• Item/machine operation check (i.e. check if an item is working or operating as expected)
• Authentication of branded goods or trading cards
• Inspection requiring any specialized or item specific knowledge
• Inspection for minor scratches or dirt
• Specific packaging instructions
• Purchase of intangible goods
• Storage period extension
• Separating items which have been paid for together, into separate packages

Items Not Covered by Compensation

• Damage to junk items or Non-standard items
• Prohibited items
• Items without tracking service
• Counterfeit items
• Stains, dirt, dents, fraying, scratches, discoloration, folds, or chips on used products
• Items with minor scratches or dirt
• Items that cannot clear customs in the destination country
• Items delayed during delivery
• Items that have arrived 7 days after arrival or those lacking required information to process a compensation claim

For more details, please check here.

There may be other cases where support is not possible beyond the above-listed items.