Welcome to FROM JAPAN!

This guide explains:

• How our proxy purchasing service works

• Why there are two payments

• What happens at our warehouse

• What fees to expect

• What we do — and what we do not do

If this is your first order, we strongly recommend reading this page before purchasing.

How FROM JAPAN Works — 4 Steps

Using FROM JAPAN involves two payments and four stages:

1. Order Placement — Charge 1

2. Arrival at Warehouse

3. Shipping Instruction — Charge 2

4. International Shipping & Delivery

1. Order Placement — Charge 1

When you place an order, you pay Charge 1.

Charge 1 includes:

• Item price

• Service fee

• Domestic shipping fee (if charged by the seller)

After Charge 1 is completed:

• We immediately purchase the item from the Japanese seller on your behalf.

Cancellation Policy

Because payment to the seller is processed promptly:

After Charge 1 is paid, cancellation is generally not accepted.
In rare cases, cancellation may be reviewed depending on the transaction status and seller approval. Additional fees may apply. 

For more information, please refer to the article below.

https://support.fromjapan.co.jp/en/support/solutions/articles/154000212453-can-i-cancel-my-order-

Before placing an order, please carefully review:

• Item condition

• Seller rating

• Size/specifications

• Photos

• Return policy

Estimate Shipping Costs Before Ordering

You may estimate international shipping costs using our Shipping Fee Calculator:

https://www.fromjapan.co.jp/en/estimate/

Please note:

• Estimates are for reference only

• Final cost depends on the actual package size and weight

• Dimensional weight may apply

• Import duties and taxes are not included

2. Arrival at FROM JAPAN Warehouse

After purchase, the seller ships the item to our warehouse in Japan.

When it arrives:

• Receipt is confirmed

• A standard inspection is performed

• The package is weighed and measured

• Shipping instructions become available in your account

What Our Standard Inspection Includes

✅ Confirmation that the item has arrived
✅ Visual check of the outer condition
✅ Identification of obvious external damage

What Our Standard Inspection Does NOT Include

❌ Checking all contents or accessories
❌ Functional testing (e.g., powering on electronics)
❌ Authenticity verification
❌ Detailed comparison with seller listing photos

FROM JAPAN is a proxy purchasing service.

We act on your behalf to purchase items from Japanese sellers.
We do not act as an authenticator or repair provider.

Optional paid services such as Additional Photos may be requested after warehouse arrival.

3. Shipping Instruction — Charge 2

After warehouse arrival, you prepare your order for international shipping.

Before paying Charge 2, you will:

• Select items to ship (consolidation available)

• Select destination address

• Choose shipping method

Charge 2 is then calculated.

The final shipping cost cannot be confirmed before warehouse arrival.

Charge 2 includes:

• International shipping fee (actual cost)

• Handling Fee (500 yen per item) 

  If multiple units of the same item are paid together in a single order, the handling fee will be the same as for one item.

• Domestic shipping fee within Japan (if not included in Charge 1)

• Japanese consumption tax (if applicable)

• Additional carrier-related fees (if applicable), such as oversized package handling fees

Charge 2 is calculated after warehouse arrival because the final package size and weight must be confirmed.

4. International Shipping & Delivery

Once Charge 2 is paid:

• Items are packed

• The shipment is dispatched

• Dispatch typically occurs within 2 business days

Delivery time depends on:

• Shipping method

• Destination country

• Customs procedures

Tracking information will be provided after dispatch.

Before You Place Your First Order

Please confirm:

✅ You understand there are two payments (Charge 1 and Charge 2)

✅ Charge 1 cannot usually be canceled once paid

✅ International shipping cost is confirmed after warehouse arrival

✅ Import duties may be charged by your country

✅ Our inspection is limited to the external condition only

Need Help?

Our Help Center provides detailed guidance on:

• Cancellation policy

• Shipping Fees

• Shipping methods

• PayPal Address Policy
• Import Duties & Customs
• Storage Period
• Shipping Restrictions
• Member Benefits
• Member Rank System
• Consolidate Orders

If you need assistance, our Customer Service team will be happy to help.