Order consolidations and order group separation
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Orders are consolidated based on three different categories:
1. Regular shopping sites with their own domains:
When you enter an item URL, it is categorized as a unique order and placed in your shopping cart. If you add other items from the same site to your cart, they will automatically be grouped together. Your Charge 1 will then reflect the combined total of these item prices. If the Charge 1 payment for the combined items is made as a single transaction, our purchasing team will order the items together and consolidate them.
2. Yahoo! Japan Auctions:
Items can be consolidated automatically if the winning bids meet all of the following conditions:
1. The items must be won from the same seller.
2. The items must be won on the same day.
3. The seller must agree to our consolidation request.
* For Yahoo! Japan Auctions, a "day" does not end at midnight (JST). Instead, a day begins at 18:00 and ends at 17:59 the following evening.
* Domestic shipping and payment fees cannot be combined for items won using different Yahoo! IDs. Generally, the same ID is used for bidding; however, there are cases where your bid may be placed using a different ID for the following reasons:
・Another FROM JAPAN user is bidding on the same auction.
・A specific ID has become unusable on Yahoo! Japan Auctions.
* If the seller refuses our request, the items will incur separate domestic shipping fees, even if won on the same day.
3. Flea Markets (Rakuma, Mercari, etc.):
Unfortunately, due to how these sites are configured, it is not possible to consolidate items even if they are purchased from the same seller. Each order is treated separately and cannot be consolidated.
As explained above, orders processed under a single Charge 1 payment will be grouped and consolidated.
Once they arrive at our warehouse, they will appear on your account as a single group and cannot be separated. We are unable to split grouped items; if you wish to ship certain items separately, please complete their Charge 1 payments individually.
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