FROM JAPAN Help Center

Customs duties may be applied based on the item and the country. In addition to the fees charged by us, further customs duties might be charged by the government.  Customs procedures and the payment of customs duties are the responsibility of the importer (customer). Currently, there are numerous changes occurring in the US. We always recommend checking with your local authorities for the most current information. However, we can share the information we have, as of now: Latest Updates: 22 Aug 2025 - ECMS is temporarily halting services to the US except when sending via DPP (duties/taxes pre-paid). We currently do not offer this option, and so cannot currently provide delivery via ECMS. 27 Aug 2025 - Japan Post has suspended postal services to the US. The below options are still available: FedEx DHL UPS  4 Sep 2025 - An update to the US - Japan Trade Agreement has been made, but date of implementation is unclear. Details can be found here but the below may be of particular interest: Previously ad valorem duties had been applied ontop of the 15% reciprocal tariff. With this update, only the higher of either ad valorem duties OR 15% reciprocal tariff  will be applied. Information As of 15 Aug 2025 Below is a simplified overview of changes regarding how tariffs will be applied to customers importing into the US.  BEFORE De Minimis treatment was applied for imports into the US, meaning packages valued under 800 USD were not subjected to any taxes.  For packages valued at 800 USD or more, tariffs/taxes were applied in accordance with existing US/Japan trade regulations. These charges are payable by the importer (customer) upon the item’s arrival.  AFTER Effective from 29 August 2025, De Minimis treatment has been suspended. This means that all packages, regardless of value, will incur applicable tariffs/taxes. These charges are payable by the importer (customer) upon the item’s arrival.  New tariff rates were implemented on 7 Aug 2025. The new baseline tariff rate for Japanese goods entering the US is 15%. These charges are payable by the importer (customer) upon arrival of the item.  The above is a baseline tariff. So we would expect this amount to be due as a minimum. However, some types of items, such as some clothing, carparts, etc may face rates above 15%. These charges are payable by the importer (customer) upon the item's arrival. We can try to provide more guidance on this when we have more information.  Same as before, shipping via FedEx, DHL & UPS will likely incur brokerage fees. These charges are payable by the importer (customer) upon the item's arrival.  GENERAL INFO How tariffs/taxes are calculated and levied is determined by the delivery company. We have no influence over this.  We do not have information on how each delivery company will implement these tariffs. For further details, we recommend contacting your local delivery company office. We will provide updates if more information becomes available.  We do not currently offer an option to pre-pay duties/taxes. Sending via FedEx, DHL & UPS will require payment of duties/taxes and brokerage fees upon arrival.  If payment of duties/taxes is not completed, and your package is returned, a refund cannot be provide for already incurred costs. We can of course assist in re-shipment of returned packages, however please note that this will incur re-shipping costs, as well as payment of the original duties/taxes that will have been paid for by the delivery carrier to customs. 

When your international shipment arrives in the US, customs may require you to pay duties and taxes before the package can be delivered. Each of our carriers to the US (FedEx, DHL, and UPS), has its own process for collecting these fees. This information is US specific.  We advise also checking the website of the carrier in your country for the most accurate information.  Here’s how you can handle payments quickly and securely: FedEx https://www.fedex.com/en-gb/customer-support/faq/duties-taxes-imported-goods/paying-duties-taxes/how-to-pay-duties-taxes.html UPS https://www.ups.com/us/en/business-solutions/ups-billing DHL  https://www.dhl.com/discover/en-my/logistics-advice/import-export-advice/All-You-Need-to-Know-About-US-Import-Tax-and-Duties#:~:text=Duties%20and%20Taxes%20Payment%20Method

Price negotiations are possible for items on JDirectItems Auction, Rakuten Rakuma, Mercari JP, and Yahoo! Flea Market. As the procedure varies by platform, please see details below on how this works: JDirectItems Auction You can negotiate a price reduction for JDirectItems Auction items. To do so, please contact customer service with: Auction ID or URL The amount you wish to negotiate too (in Japanese yen) * Significant price reductions are not allowed (negotiations up to 30% off the original price are acceptable). * Some sellers may not accept price negotiations due to their own policies. * If the JDirectItems Auction ID you negotiated with (i.e. the From Japan account used to contact the seller) differs from the bidding ID that is automatically assigned when you place a bid, please contact customer service again. * Please do not contact the seller directly when using our service. Rakuten Rakuma/Mercari/Yahoo! Flea Market Firstly, please take into account the below conditions for negotiation: The item must be priced 10,000 JPY (For a limited time: 5,000 JPY) or higher. The maximum allowed discount is 10% off the displayed price. Should your item meet these conditions, follow the below steps for Price Negotiation: (1) When on the item page, before adding the item to your shopping cart, please enter your request, including the below, into the "Comments section": Type out your request, including the amount you wish to negotiate too (in Japanese yen) Please also inform your preferred action should negotiation fail (cancel/refund OR purchase for full price. (2) Add the item to your shopping cart, and proceed with charge 1 payment.  (3) Our staff will review your request and proceed to negotiate with the seller.  (4) Once the seller responds, we will either purchase the item or update you on the outcome. * Negotiations are handled in order, so the item may sell out while we are negotiating. For popular items, we recommend purchasing them without negotiation. * If the negotiation is successful, we will refund the price difference to your original payment method after purchase. * If the seller does not respond within 3 days or the negotiation fails, we will contact you again. * If you submit Charge 1 payment without filling in the "Comments" section, price negotiation and seller inquiries will not be processed and the item will be purchased at full price. * If you request a price negotiation without specifying a desired discount amount, we will automatically negotiate for 10% off. * Some sellers may not accept price negotiations based on their own policies. * If you have questions for the seller, please contact customer service without proceeding to the charge 1 payment.  * For checking item condition only, simply add the item to your cart and do not proceed to the charge 1 payment. Please then contact customer service with the order number and contacts of your question to the seller.