FROM JAPAN Help Center

At FROM JAPAN, you can choose either DDU shipping (duties and customs fees paid upon delivery) or DDP shipping (duties and customs fees paid in advance), depending on the destination and shipping method. Please check here for details about the DDU/DDP options. ⚠️ Please note that as of February 2026, all shipments to the United States via FedEx will be sent as DDP only. For DDU you can select a different delivery carrier.  Delivery Carrier（USA Specific） FROM JAPAN uses the following carriers for international shipments to the US: FedEx DHL UPS Please note that payment methods and notification procedures differ depending on the carrier. Timing and Payment Method for Import Duties & Fees The carrier will contact you by email, SMS, phone, or at the time of delivery. Please follow the instructions provided to complete payment either online or at the time of delivery. If payment is not completed, the shipment may be held, delayed, returned, or discarded. How to Confirm Payment Methods by Carrier Please check the official pages below for the latest information on each carrier’s payment methods. FedEx How to Pay Duties and Taxes https://www.fedex.com/en-us/customer-support/faqs/fedex-account/billing/how-can-i-pay-duties-and-taxes-if-i-dont-have-a-fedex-account.html UPS Billing and Payment Information https://www.ups.com/us/en/business-solutions/ups-billing DHL Paying Your DHL Invoice (US Imports) https://www.dhl.com/discover/en-us/ship-with-dhl/start-shipping/paying-your-dhl-invoice  Important Notes This information applies only to shipments destined for the United States. Whether duties and customs fees are charged, as well as the amount, is determined by the nature and value of the goods and by U.S. Customs. When sending DDU, FROM JAPAN does not pre-determine duties or customs fees, nor do we make payments on behalf of customers. For the most accurate and up-to-date information, please refer to the official website of each carrier.

Customs duties may be applied based on the item and the country. In addition to the fees charged by us, further customs duties might be charged by the government.  Customs procedures and the payment of customs duties are the responsibility of the importer (customer). Currently, there are numerous changes occurring in the US. We always recommend checking with your local authorities for the most current information. However, we can share the information we have, as of now: Latest Updates: 22 Aug 2025 - ECMS is temporarily halting services to the US except when sending via DDP (duties/taxes pre-paid). We currently do not offer this option, and so cannot currently provide delivery via ECMS. 27 Aug 2025 - Japan Post has suspended postal services to the US. The below options are still available: FedEx (from 17th Feb 2026 DDP only) DHL UPS  4 Sep 2025 - An update to the US - Japan Trade Agreement has been made, but date of implementation is unclear. Details can be found here but the below may be of particular interest: Previously ad valorem duties had been applied ontop of the 15% reciprocal tariff. With this update, only the higher of either ad valorem duties OR 15% reciprocal tariff  will be applied. 17 Feb 2026 - Delivery by FedEx to the USA under DDP terms (Delivery Duty Paid) introduced by From Japan. We also suspend FedEx delivery under DDU terms for the USA. See here for more information. Information As of 15 Aug 2025 Below is a simplified overview of changes regarding how tariffs will be applied to customers importing into the US.  BEFORE De Minimis treatment was applied for imports into the US, meaning packages valued under 800 USD were not subjected to any taxes.  For packages valued at 800 USD or more, tariffs/taxes were applied in accordance with existing US/Japan trade regulations. These charges are payable by the importer (customer) upon the item’s arrival.  AFTER Effective from 29 August 2025, De Minimis treatment has been suspended. This means that all packages, regardless of value, will incur applicable tariffs/taxes. These charges are payable by the importer (customer) upon the item’s arrival.  New tariff rates were implemented on 7 Aug 2025. The new baseline tariff rate for Japanese goods entering the US is 15%. These charges are payable by the importer (customer) upon arrival of the item.  The above is a baseline tariff. So we would expect this amount to be due as a minimum. However, some types of items, such as some clothing, carparts, etc may face rates above 15%. These charges are payable by the importer (customer) upon the item's arrival. We can try to provide more guidance on this when we have more information.  Same as before, shipping via DHL & UPS will likely incur brokerage fees. These charges are payable by the importer (customer) upon the item's arrival. Shipping via FedEx under DDP terms, these fees will be included in the charge 2 payment.  GENERAL INFO When sending under DDU terms with UPS or DHL payment of Import duties, fees and taxes will be required to be paid directly from you, to the delivery company. Please also note:  How tariffs/taxes are calculated and levied is determined by the delivery company. We have no influence over this.  We do not have information on how each delivery company will implement these tariffs. For further details, we recommend contacting your local delivery company office. We will provide updates if more information becomes available.  If payment of duties/taxes is not completed, and your package is returned, a refund cannot be provide for already incurred costs. We can of course assist in re-shipment of returned packages, however please note that this will incur re-shipping costs, as well as payment of the original duties/taxes that will have been paid for by the delivery carrier to customs.  From February 2026, we can offer sending under DDP terms to the US with delivery via FedEx. This means you will be able to pay for Import duties & fees in the charge 2 payment, and payment will not be required upon item arrival. 

Price negotiation is available on some platforms only. Please note that procedures and conditions differ by site, so be sure to review the information below before proceeding.  Platforms Supporting Price Negotiation Site Price Negotiation Add to Cart Maximum Discount Mercari JP Possible Required Up to 10% of the listed price Rakuten Rakuma Possible Required Up to 10% of the listed price JDirectItems Fleamarket Possible Required  Up to 10% of the listed price JDirectItems Auction Possible Not Required Up to 30% of the original price Other sites Not possible ― ― 【Important】Please Read Carefully For Rakuten Rakuma / Mercari JP / JDirectItems Fleamarket: Write your negotiation request in the "Comments" field and pay the Charge 1. If payment is completed without entering negotiation details, the item will be purchased automatically at the listed price. Mercari JP / JDirectItems Fleamarket / Rakuten Rakuma Price Negotiation Conditions Category Condition Listed price 10,000 yen or more Maximum discount Up to 10% of the listed price Add to cart Required Charge 1 Payment Required Entry in the “Comments” field Required Price Negotiation Procedure Step Description ① Before adding the item to your cart, enter the following in the Comments field: • Desired purchase price (JPY) • Action if negotiation fails (Cancel / Proceed with purchase) ② Add the item to your cart and complete the Charge 1 payment ③ Our staff will review the request and negotiate with the seller ④ After receiving the seller’s response, we will proceed with the purchase or notify you of the result  Additional Notes If no desired price is specified, we will negotiate at 10% off. As negotiations are handled sequentially, the item may sell out during the negotiation process. If the seller does not respond within 3 days, or if the negotiation is unsuccessful, we will contact you again. If the negotiation is successful, the item will be purchased as-is and the price difference will be refunded to your original payment method. If the negotiation fails, we will contact you again to ask whether you would like to proceed with the original price or cancel the order.  JDirectItems Auction Price Negotiation Procedure Item Details How to apply Contact Customer Service Required information Auction ID or URL + desired purchase price (JPY) Maximum discount Up to 30% of the original price Maximum discount Required Important Notes Requests for excessive discounts cannot be accepted. Depending on the seller’s policy, price negotiation may not be allowed. Please do not contact the seller directly. If the JDirectItems Auction ID used during negotiation differs from the ID assigned at bidding, please contact Customer Service again.